Policys

Our Simple Booking & Confirmation Process

At Sunny Smiles Dental Hygiene, we're excited to bring dental care directly to you! To ensure we can be on time for all our patients, we've created a simple confirmation process. This helps us plan our mobile routes efficiently and makes sure we're there for you when you need us.

Here’s how it works:

1. Your Booking Request: When you first book with us, your preferred date and time are reserved for you. This spot is held for you while we prepare for your visit.

2. Confirm to Finalize: Approximately 1 to 2 weeks before your appointment, we will send you a confirmation request (by email, text, or phone call). To officially lock in your visit, please confirm with us at least one week before your appointment date.

3. What if I Don't Confirm? If we don't hear from you by the deadline, we'll assume you no longer need the appointment. To accommodate other patients, your time slot may be released.

4. All Set! Once you confirm, your appointment is secure. You'll receive a final reminder before your visit, and we'll send a quick message on the day of your appointment when we're on our way to your location!

Thank you for helping us provide reliable, convenient care to everyone in the Niagara Region.

Appointment & Cancellation Policy

We understand that life can be unpredictable, and sometimes you need to change your plans. To ensure we can be on time for all of our patients, we ask for your help by following our simple appointment policy.

• 24-Hour Notice: Please provide at least 24 hours' notice if you need to cancel or reschedule your confirmed appointment.

• Late Cancellation Fee: Cancellations made with less than 24 hours' notice, or missed appointments, may be subject to a late cancellation fee.

Giving us advance notice allows us to offer that time slot to another patient who may need care. Thank you for your understanding and cooperation!

Our Commitment to Your Privacy

At Sunny Smiles Dental Hygiene, we are dedicated to protecting your personal health information. We follow all of Ontario's privacy laws to ensure your information is kept safe and secure.

How We Use Your Information: We only collect and use your information for essential purposes, such as providing you with dental care, handling billing, and managing our clinic. Only authorized staff who need to see your information have access to your records.

In the Event of a Privacy Breach: While we take every precaution, we have a clear plan in place to handle a privacy breach. If a breach were to occur:

1. We Act Fast: We will immediately work to identify and stop the breach.

2. We Inform You: If your personal health information is involved, we will notify you directly. We'll explain what happened and what steps we are taking.

3. We Report: We will report the incident to the Information and Privacy Commissioner of Ontario if required.

4. We Learn and Improve: We will review our policies and make changes to prevent future issues.

We are committed to being transparent about how we protect your information. You can ask for a summary of our privacy policy at any time.